Author: Highhouse

Commercial Landlords

Commerical Insurance Key Benefits

  • Experienced staff & Underwriters with access to an extensive range of markets.
  • Quotations available for properties in excess of £5,000,000 sum insured.
  • We can place almost any type of Commercial Property Insurance with over 200 different property owner policies available including: – shops – offices – takeaways – restaurants – manufacturers – leisure risks – wholesale warehouses – carehomes – pubs
  • Wide variety of Commercial Building Insurance optional extensions available including Landlords Contents, Accidental Damage, Legal Expenses and Terrorism.
  • Worldwide cover available.
  • Discounted multi location policies.
  • Speak directly to staff and underwriters – No automated phone service.

Commercial Business Insurance

Commercial Property Insurance is a must for landlords to protect their buildings against a range of unexpected incidents including fire, flood, storm, escape of water, subsidence, theft and property owners’ liability. Highhouse are able to place a huge range of commercial properties and at very competitive rates. Our experience and working relationships between underwriters and staff at Highhouse with underwriters at Commercial Insurance companies mean that risks can be identified, placed and bound efficiently and comprehensively.
We offer over 200 different types of Commercial Property Insurance within the UK including both single properties and portfolios. Each comprehensive package as standard includes Loss of Rent at 20%, Subsidence and Property Owners Liability £2,000,000.
We are also able to cover similar properties abroad but please contact us to discuss the risk and what you require.

Tradesman Insurance

Tradesman Insurance Key Benefits

  • Tradesman Insurance Policies can cater for the self employed or businesses with employees including both manual and clerical.
  • All risks cover that can be extended to include options such as: -Tradesman Liability Insurance with cover upto £5,000,000, -Employers liability, -Own equipment and plant tools, -Contract works, -Personal accident, -Hired in Plant,
  • No claims bonus
  • Monthly installment payments by direct debit

Highhouse Tradesman Insurance Guide

Diversity between tradesman insurance requirements means that the only way you can ensure you are only paying for the level of cover required and the cover is comprehensive enough for your needs is through having a tailored insurance product. At Highhouse we specialise in doing just this. With our underwriters having over 25 years of knowledge in the marketplace we have been able to find the best insurers in the market. Working directly with their underwriters we have identified the best tradesman policies at the most competitive rates.

Looking after your Thatch Roof

thatched roof cottage with well maintained thatched roof
Looking after your thatch roof

How to look after your thatch roof

Your thatched roof insurance may not cover you for every eventuality and it is better to prevent a situtation where there is a need to claim on your thatched roof insurance and less chance of underwriters disputing a potential claim because of neglect.
Owning a thatch property requires different care to properties whose roofs are made of slate, tiles, metal or concrete. This list provides a brief guide to looking after your thatch roof:

1. Inspect the roof periodically, any problems you identify should be dealt with sooner rather than later to prevent the lifespan of the thatch being reduced, as well as the potential expense of the repair.

2. Inspect the eaves close to the wall, if there are dark wet patches this is a good indication that a thatch roof is leaking.

3. The thatch needs to be able to breathe by staying exposed to the sun and the wind, heavy build ups of moss and algae will prevent the roof from drying out.

4. If you can see gullies emerging, or deep vertical patches of rot, you should seek an experienced thatcher.

5. A thatch roof that looks shabby and has fixings exposed all over is usually a good indication that the roof is nearing the end of its lifespan.

6. Thatch roofing not only provides protection for your family and buildings against the weather but also wildlife if given the chance. Without the correct precautions and maintenance measures it will not take long before you have a few little neighbours!

– It is advisable to take a walk around your property and look for evidence of birds and animals setting up residents in your thatch every week or so. Animals if given the chance can be quite destructive and quickly, so you want to ensure you spot any unwanted intruders early.
-Evidence of mining in the thatch with small clumps sticking out and around the surrounding area is a good indication that animals and birds may be nesting in the thatch.
-The saying ‘prevention is better than cure’ is relevant here, providing a thatch roof is kept in a good state of repair and the necessary prevention measures are taken, pests rarely pose a problem.

– Cover the roof with wire netting to prevent pests from gaining entry. This is not always necessary for well-maintained roofs where there is no evidence of pests nesting in the thatch but is recommended if you get persistent problems.

– Provide alternative accommodation and food sources. Put up bird boxes around the garden, in areas where they feel safe to nurture their young.

– If you have a problem with squirrels or vermin such as rats. These can arguably do the most damage burrowing quite extensively through the thatch as well as through any cables they may come across on route. Make sure you dispose of waste food and bones in such a way that vermin can’t smell or get access to it, do not put meat in your compost bin. Place bird feeders as far away from the property as possible and if necessary bring them in at night. To get rid of vermin, put poison down in strategic areas where they are likely to ‘take the bait’, call in a professional pest controller if necessary, alternatively get a pet cat, these natural pest controllers will scare of any rodents and what they don’t they will almost certainly kill, eventually.
To deal with squirrels there are now several humane traps available on the market, alternatively contact your local pest controller.

7. You should seek the advice from a professional thatcher when you spot any problems or damage to the thatch.

8. Never climb or let a contractor climb onto the roof or put ladders directly on the thatch without consulting a professional thatcher first so as to prevent any potential damage to the thatch.

Standard duties for thatched house insurance

From an insurance perspective, insurance companies too have a vested interest and want you to look after your thatch roof; for obvious reasons, under many thatch insurance policies endorsements are included that need to be carried out, otherwise the policy could become invalid in event of a fire.

These standard duties can vary between policies but here are the standard duties for Highhouse Thatch Insurance (at the time of writing), please remember to check the endorsements on your own policy as this will directly affect your own cover.

1. All chimneys to solid-fuel stoves, boilers and open fires are kept in a good state of repair and that they are professionally cleaned once a year before winter.

2. All old thatch and thatching is burnt at a distance of more than 100 metres from the premises.

3. No naked flames or tools producing naked flames be present in the attic or loft space at any time.

4. Two fire extinguishers are kept in the home and are maintained in good working order; one of which must be stored in the kitchen and be dry powder.

5. Two smoke alarms are fitted within the home.

6. You must have an electrical certificate issued by a qualified electrical engineer which is not more than 5 years old in respect of the home.

Thatch Roof PDF Care Guide

What is a Listed building?

What is a listed building and why specialist insurance
What is a listed building?

Listed Buildings and the Law

Listed Buildings form an important part of our nation’s heritage. You don’t necessarily need to be interested in architecture to realise that these buildings provide us with a window to another time and are well worth studying and preserving for future generations to enjoy.

In order to preserve and protect our national heritage the Department for Culture, Media and Sport (DCMS) maintains a register of Buildings of Special Architectural and Historic Interest. Under the Planning (Listed Buildings and Conservation Areas) Act 1990 the Secretary of State for Culture, Media and Sport has a statutory duty to keep this list which identifies buildings of special interest and also gives Local Authorities powers to protect them alongside making their owners responsible for their maintenance. Owners may face prosecution for failure to maintain a listed building or if they carry out unauthorised alterations.
Surveys took place nationwide by professionals in order to compile this list. Where some buildings were omitted, they may be added on at a later date by either ‘spot’ listing or by a Building Preservation Notice, which causes the building to be listed for a period of six months. During that time the DCMS must consider whether it is to become a permanent listing.

To date there are over 500,000 listed buildings in the UK. Listed buildings do not necessarily have to be stately or buildings with a significant historical background. Any man-made structure can be considered for listing from churches or schools, bridges or locks and include smaller structures such as tombstones and telephone boxes.

The DCMS has an approved set of criteria which it uses to judge whether a building warrants a listed status. Advisors are used who are professionals from the Historic Buildings and Monuments Commission for England, otherwise known as English Heritage.

What is a listed building and types of Buildings listed

The following types of building are listed:-

  • All buildings built pre 1700 that have stood the test of time and in anything like their original condition.
  • Most buildings built between 1700 and 1840.
  • Only buildings of certain character and quality built between 1840 and 1914 are selectively listed providing they show character and quality, technological advances or designs from notable architects.
  • Some buildings of high quality and/or historic importance built between 1914 and 1939.

The qualities that are looked at when a building is being chosen to be listed include the special value of the building (for example schools, theatres, oast houses), technical innovation (for example early pre-fab constructions) and the association of a building with a well-known character or an event.
Listed buildings are classified in one of three grades to denote their importance. However, this does not mean that one grade is more important or better than another.

In Britain and wales there are three listing categories:

  • Grade I- listed buildings are of exceptional importance, often nationally or even internationally. Only 2.5% of listed buildings fall into this category. Examples of these are the Lloyd’s of London building, Cifton Suspension Bridge and Buckingham Palace
  • Grade II* -listed buildings are of outstanding interest, usually regionally. 5.5% of listed buildings fall into this category and examples are Battersea Power Station and Middlesbrough Transporter Bridge as well as many private dwelling houses.
  • Grade II -listed buildings are both important nationally and of special interest. 92% of listed buildings fall into this category. Most private residential buildings are of this type.

Scotland grades their properties slightly differently into three categories A, B and C:

  • Category A – “Buildings of national or international importance, either architectural or historic or fine little altered examples of some particular period, style or building type”
  • Category B –“Buildings of regional or more than local important, or major examples of some particular period, style or building type which may have been altered”
  • Category C(s)– “Buildings of local importance, lesser examples of any period, style or building type, as originally constructed or altered; and simple, traditional buildings which group well with others in categories. A and B or are part of a planned group such as an estate or an industrial complex.”

Owners of listed buildings are affected by this as a listed building cannot be demolished, extended or altered either internally or externally in any way that would affect it’s character. Listed Building Consent must first be obtained, as well as Planning Permission and Building Regulation Approval having been granted. Listed Building consent is given by the District Council who are advised on such matters by it’s Conservation Officers, who may also consult with English Heritage.

It is important to know what a listed buildings protections or restrictions are and  heavy penalties can be given for any unauthorised alterations or extensions which include a huge fine or possibly imprisonment. Any alterations which affect the character of the listed building and work requiring consent can range from removing an internal feature to adding an extension and includes both the inside and outside of the structure. Therefore before doing any work on a listed property the local planning authority should be contacted, they will then put you in contact with your local conservation officer. This officer will have the authority to advise, issue or deny permission for any alterations to the building and if you get “listed building consent” they may become involved (depending on the nature of the work involved and the importance of the building itself) with the whole process from deciding which materials and techniques are to be used to overseeing the changes themselves and ensuring the character of the building remains unchanged.

Consent for the partial or total demolition of a listed building is only given in very exceptional circumstances.
In order to alter a listed building to either enhance it or simply to carry out a repair it needs highly skilled tradesmen using sympathetic building materials. Therefore, an architect with suitable qualification or a historic building specialist is advisable. The Council will require that all work carried out blends sympathetically with the existing building. UPVC or aluminium window and doors are usually unacceptable.
Listed Building Consent is even needed when Planning Permission is not, for example when replacing windows/doors, painting exterior walls, installing solar panels, alteration or removal of internal features such as fireplaces, panelling and staircases.

It is also advisable to employ a qualified professional with experience of listed buildings to act on your behalf and prevent / foresee any possible problem in the future.

Why do I need listed buildings Insurance

A listed property will require specialist listed building insurance and it is advisable that you speak directly with a specialist insurer rather than arranging listed property insurance through the internet using online quote forms that offer an immediate quote. By speaking to a specialist insurer, they will help  ensure that all your needs are covered and all the facts are disclosed to save problems should you need to make a claim in the future.

In the case of a disaster or even minor repair work, the cost to reinstate the property “like for like” will usually cost more as traditional materials and methods may have to be used to restore the building to the same as before the incident. A local conservation officer or Building Control officer could be involved to ensure this happens and may insist on specialist workmanship or materials to be used, therefore if you have a listed building, then it is important you have insurance for listed buildings.

Neill Kimber ACII is Managing Director of Highhouse Insurance and has a keen interest in historical buildings, he will be pleased to discuss your insurance requirements for your listed property or structure.

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Buildings Insurance

Building in UK
Buildings Insurance for the UK

Buildings insurance covers the structure, fixtures and fittings such as the walls, roof, floors, ceilings, doors, windows, bathroom suites and fitted kitchens, generally speaking anything fixed to the property. This may also include outdoor buildings, fixtures and fittings such as garages, sheds, greenhouses, boundary walls. This is not standard to all insurers so please check with them to ensure they offer the level of cover you require.

Assessing the buildings sum insured for house building insurance
When assessing how much your building sum insured should be, this should NOT be based on the market value of the property but rather the rebuild value of the property itself. Market value includes the cost of the land which in proportion to the value of the building can vary greatly and Insurance policies take all types of risk into account.
For building insurance usually the highest risk is a complete property rebuild. The land proportion of this is very rarely affected and it is often far cheaper to completely rebuild the property, therefore it is advisable to make sure you have a sufficient buildings sum insured to cover the rebuild cost of the property. When assessing the rebuild value there are a number of ways this can be obtained:

1. The first is on your home survey/ buyers report when you purchased the house, however if this is a few years old then the rebuild value should be reassessed. If you have just purchased your home then the rebuild value should be on your mortgage valuation.

2. Get a chartered surveyor to produce a report for you.

3. Use an online home insurance buildings calculator. The Association of British Insurers has an online calculator in association with the Building Cost Information Service (http://abi.bcis.co.uk). It is also important to remember that whenever you have an extension or work done to your property that increases the building sum insured such as an extension, that you incorporate this into your buildings cover. You should also notify your insurer whenever you have any structural work done so they can advise whether this will affect your policy during or after work being done on your property. If insurers are not made aware of an extension such as an extra room being added then your insurance may cover you should you need to make a claim.

Should you require buildings insurance then Highhouse can provide you with a free quote and we offer discount when you combine your buildings and contents covering all the usual perils as well as accidental damage. Our own property policies are underwritten at Lloyds of London and  we issue our own polices “in house” noting lenders interests if required and we can have you on cover, with the documents over to you, your solicitor or lender, in most cases on the same day.

What is home insurance

Pic of home to help illustrate what is home insurance and what does home insurance cover
What is home insurance

What is Home Insurance

Household Insurance, although not a legal requirement is one of the most important expenses any house owner should incur. So what is home insurance? The range of perils and liabilities a Home Insurance policy covers in proportion to the annual premium paid offers the best ‘value for money insurance policy’  and should never be overlooked.

The ultimate cost of not having Home Insurance in place is that you lose everything! A house fire or flood can destroy a lifetimes worth of saving, security and personal belongings in just a few hours without warning. Household insurance policies often include, as standard, legal liability to protect against damages from an accident at the property resulting in bodily injury to someone or damages to their property that you may become liable for. If you have a mortgage or loan on the property, to protect their financial interest the lender will often require you to have buildings insurance in place for the duration of the loan and with their interest noted on the policy as well.

What does home insurance cover?

A good home insurance policy will cover, permanent structures, land you own and offer the option to add contents and other all risks cover.

Standard benefits should include cover against:

  1.  Fire, Lightning, Explosion, Earthquake
  2.  Aircraft and other flying devices
  3.  Storm, Flood or Weight of snow
  4.  Riots, Strikes and Malicious damage or behaviour
  5.  Subsidence or Heave of the site or Landslip
  6.  Theft or attempted theft
  7.   Collision by vehicles or animals
  8.  Falling trees, Lamp-posts or Telegraph poles
  9.  Escape of water from fixed water tanks, apparatus or pipes

When going through questions with an insurer before taking out a policy you should be open, honest and answer all questions in full. For example, you will be asked whether the property to be covered has ever had subsidence, landslip or heave. If you have experienced any of these you should disclose this to the insurer otherwise the insurance could become invalid.

Within our set of home guides we offer advice on how to reduce your home insurance by highlighting some of the factors that insurers take into account when accessing the risk of a property or tips on how to obtain cheaper house and building insurance by combining buildings and contents or increasing voluntary excess.

If you require a home insurance quote then Highhouse can quote for standard home insurance, listed building, thatched roof or flats (including blocks) and tenement flats in Scotland.

Our  policies offer cover for both buildings and contents against standard perils as well as accidental damage should you require it and you only pay for the level of cover needed. Discounting is also available for no claims, combining both your buildings and contents or if you take out several policies with us. To contact us for a quote call us directly on 01243 606552 or fill in our quote form and we will contact you to discuss your requirements and provide a free quote.

Highhouse Home Insurance Definitions

Insurance definitions used in word cloud
Insurance definitions

Home Insurance Definitions

Wherever the following words appear in this insurance they will have the meanings shown below.

You / your / insured The person or persons named in the schedule and all members of their family who permanently live in the home.

We / us / our Certain Underwriters at Lloyd’s.

Schedule The schedule is part of this insurance and contains details of you, the premises, the sums insured, the period of insurance and the sections of this insurance which apply.

Endorsement A change in the terms and conditions of this insurance.

Period of insurance The length of time for which this insurance is in force, as shown in the schedule and for which you have paid and we have accepted a premium.

Standard construction Built of brick, stone or concrete and roofed with slates, tiles, metal or concrete.

Buildings

  • the home and its decorations
  • fixtures and fittings attached to the home
  • permanently installed swimming pools, tennis courts, drives, patios and terraces, walls, gates and fences and fixed fuel tanks you own or for which you are legally liable within the premises named in the schedule.

Premises The address which is named in the schedule.

Home The private dwelling of standard construction and the garages and outbuildings used for domestic purposes at the premises shown in the schedule.

Bodily injury Bodily injury includes death or disease.

Sanitary ware Washbasins, sinks, bidets, lavatory pans and cisterns, shower trays, shower screens, baths and bath panels.

Occupant you or persons authorised by you to stay in the home overnight.

Contents Household goods and personal property, within the home, which are
your property or which you are legally liable for.
Contents includes:

  • tenant’s fixtures and fittings
  • radio and television aerials, satellite dishes, their fittings and masts which are attached to the home
  • property in the open but within the premises up to £250 in Total (other than radio and television aerials, satellite dishes, their fittings and masts which are attached to the home)
  • money and credit cards up to £300 in total
  • deeds and registered bonds and other personal documents up to £1,500 in total
  • stamps or coins forming part of a collection up to £1,250 in total
  • gold, silver, gold and silver plated articles, jewellery and furs up to 35% of the sum insured for contents (10% of the sum insured for contents for any one item) within the private dwelling
  • domestic oil in fixed fuel oil tanks up to £1,000
  • office equipment up to £5,000 or 20% of the sum insured for contents whichever is the less, within the home

Content does NOT include:

  • motor vehicles (other than garden machinery) caravans, trailers or watercraft or their accessories
  • any living creature
  • any part of the buildings
  • any property held or used for business purposes other than as defined under office equipment
  • any property insured under any other insurance.

Office Equipment Computers and home office equipment belonging to you and used in
conjunction with your business at the home.
Office equipment does NOT include:

  • loss of magnetism or corruption of data
  • compensation for you not being able to use the computer or any equipment following loss or damage
  • equipment more specifically insured by any otherinsurance.
  • the cost of reconstituting any lost or damaged data
  • any business stock or money held for business purposes
  • equipment being confiscated or repossessed
  • loss or damage to computer software, software tapes / discs / CD Roms and any data stored

Valuables Valuables includes

  • jewellery
  • furs
  • gold, silver, gold and silver plated articles
  • pictures.

which are your property or which you are legally responsible for.

Personal possessions Clothing, baggage, sports equipment and other similar items
normally carried about the person and all of which belong to you
Personal possessions does NOT include:

  • money and credit cards
  • pedal cycles.

Money

  • current legal tender, cheques, postal and money orders
  • postage stamps not forming part of a stamp collection
  • savings stamps and savings certificates, travellers’ cheques
  • premium bonds, luncheon vouchers and gift tokens all held for private or domestic purposes.

Credit cards • credit cards, charge cards, debit cards, bankers cards and cash dispenser cards

United Kingdom The ‘United Kingdom’ will include England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands, and journeys between these countries.

Europe ‘Europe’ will include:

  • all Mediterranean Islands;
  • all countries with a Mediterranean shoreline;
  • the Canary Islands;
  • Madeira;

and journeys between these countries.

Terrorism any act(s) of any person(s) or organisation(s) involving

  • • the causing, occasioning or threatening of harm of whatever nature and by whatever means
  • • putting the public or any section of the public in fear in circumstances in which it is reasonable to conclude that the purpose(s) of the person(s) or organisation(s) concerned are wholly or partly of a political, religious, ideological or similar nature.

Excess the amount payable by you in the event of a claim.

Highhouse Insurance/Highhouse The insurance intermediary that arranged this insurance on your
behalf and to whom all correspondence should be addressed.

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Office Insurance

Office Insurance Key Benefits

If your after a simple surgery or office insurance policy that takes into account all the risks for a comprehensive package then look no further. At Highhouse we have been working closely with large and specialist insurance companies to put together a comprehensive list of office insurance policies each chosen for their excellent value or particular requirements. To save you time and money just tell us your business and insurance requirements and staff at Highouse can identify the best products at the best prices for you. Main advantages for many of our policies include:

  • No claims bonuses
  • All risks cover that can be extended to include options such as: -Accidental damage -Buildings cover -Theft by employees -Products and public liability -Employers liability -Business interruption -Loss of Metered Water -Loss of Money -Theft of keys -Damage to property at exhibitions -Computer breakdown
  • Multi location policies
  • Upto £10,000,000 sum insured for any one location
  • Monthly installment payments by direct debit

Professional Indemnity

Professional Indemnity Key Benefits

  • Experienced staff & Underwriters with access to an extensive range of markets.
  • We are able to cover Professional Indemnity Insurance across Europe.
  • Speak directly to staff and underwriters – No automated phone service.

Professional Indemnity Insurance Explained

What is professional Indemnity Insurance?
Professional Indemnity Insurance, sometimes known as Professional Liability Insurance is there to protect businesses or sole trading professionals whose occupation is to offer advice, knowledge or skills and offers protection for possible claims against them in circumstances where general liability insurance wouldn’t cover. Professionals are advised to have PI insurance to protect them in the case of a claim made against them by a client or third party for things such as negligence, breach of confidentiality, wrong advice or mistakes made in relation to the services provided and will cover the legal costs and damages up to the limit of the insurance policy.
Do I need professional Indemnity Insurance?
If you are in the business or giving advice, offering know-how or skills then YES is the simple answer. There are many professions whose authoritative body usually requires them to have PI Insurance in place before they can offer their services and for certain professions it is a legal requirement including Solicitors, Lawyers, accountants and financial advisers. You should however seriously consider getting PI insurance if your business offers a professional service that includes giving advice to clients or you are in a position where you handle confidential information or copyrighted material that belongs to third party. In a time where businesses are looking for areas to cut their overheads and improve their overall balance sheet this is one business expense that no profession should consider avoiding in order to cut costs. The legal costs alone would be enough to put many small businesses into liquidation and single cases can run on for a substantial amount of time. A claim could be made against you or your business out of the blue for an error of judgment, or wrong advice that the claimant considers has lead to a loss of business as a result. This maybe for advice given in the past for previous services offered and something you may not be expecting. Whether the claim against you or your business has a strong case or not you will still need to fight your corner and usually with considerable legal costs involved. Professional Indemnity insurance is there to pay all reasonable running costs allowing you to focus all your energies on defending your case. Should however you lose the case PI Insurance will also pay any compensation costs due up to the agreed limit on the policy. It is advisable to keep all client work, advise given and anything related well documented so that if needs be a court can gauge an accurate visual account of your dealings with that client and would also have a positive reflection on your professionalism. Good records will also help you to remember things that could be used in your defense and provide the ammunition needed to build a stronger case and give your legal team more to work with.
What do I need to consider for PI Insurance?
Before looking for PI Insurance you should understand your profession and the nature of the industry your business operates in first. It is important to be as risk averse when assessing the level of cover you may need, for example what kind of claims could be made against you? Research and find out about previous cases in the media and within your industry, what levels of compensation were paid out? Don’t limit your indemnity below the levels of compensation that you know have been paid out in in the past and remember that past examples are there as a guideline only and future cases could be considerably more. You need to look internally at your business, who are your clients?, what is their turnover?, the size and nature of your contract with these clients?, are you handling sensitive information? what is the size of a potential claim that could be made against you? For a comprehensive Professional Indemnity Policy look no further than Highouse Insurance. We compare insurers and can tailor a policy to meet your exact needs whilst offering a competitive quote.

Insurance Matters February 2012

The Spring is nearly here, however, it is still cold and wet so all property owners need to keep an eye on their roofs. Loose and missing slates and tiles may mean that water is getting into the roof area. Arranging for a professional to put back any loose or missing slates or tiles is much cheaper than the repairing or replacing of roof timbers! These are simple protective measures which if undertaken regularly, can save a great deal of time and trouble later by avoiding burst pipes, the expensive repairs and also the declination of claims due to failure to maintain your property and or ‘gradual ingress of water’.

Burst pipes are also a problem in the cold weather and the cost and inconvenience immense so follow the following easy steps:

– Make sure that the boiler and heating system is serviced regularly and check that the thermostat is working correctly.
– Make sure you know where and how to turn off the water supply.
– Check the insulation on your water pipes and cold water tank- those in the attic or vulnerable spaces should be lagged or similarly protected.
– Make sure any external taps are turned off and disconnect hoses.

If you discover a frozen pipe, don’t wait for it to burst! Turn off your water supply and slowly thaw the affected pipe by introducing gentle heat to the area, such as using a hairdryer, space heater, hot water bottle! Do not try to thaw the pipe with a blow torch or other flame, as this can lead to disastrous results!

If the pipe does burst, turn off the water supply at the stopcock and but a bucket under the leak, do not use the electrics if you believe them to be affected. There are devices available that do detect excessive water flow and will shut off the supply immediately and automatically.

Is your property unoccupied? If so:
– Keep the property heated to reduce the chance of a pipes freezing
– If the premises will be unoccupied for some time, drain down the water system and shut off the water
– Ask someone to check on the property daily. This may not prevent a loss but early signs of a leak may ultimately help to reduce the cost of the damage.
– Don’t forget to advise your broker if the property is unoccupied for more than 30 day, or any claim may simply not be paid.

If you are in any doubt and need guidance and FREE advice you can contact Highhouse Insurance Services Limited as we would be delighted to help you on 0845 230 1477.